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Frequent Questions

When will my order be delivered?

Depending on the service you’ve ordered, delivery time varies. We typically begin working on an order within 24 hours of receiving your order. Each of our campaigns operates on a month-to-month basis. Typically, we will begin your campaign no later than 72 hours after purchase.

You will receive a notification email from our fulfillment team as soon as your order has been processed. For example, if you ordered a website promotion service, we will email you by day 2 that your order has been processed and you can expect to see results within 24 hours.

Can I change the URL or keyword for my website promotion order?

You may change your campaign URL within 72 hours after placing your order. After that time, your campaign will be scaled too much to make changes feasible. If you need to promote another URL, we recommend simply placing another order.

Please note our support team is available Monday – Friday, from 10 AM – 5 PM PST

Can I update my billing information or view my orders?

You can update your billing information, as well as view your past and current orders by logging in: https://parsondigital.com/login

Please note, by default, creating an account is optional. If you have not created an account when you initially placed the order, you may need to create one in order to view and update your order information. Please ensure the email you use to create your account is the same one as the one used when the initial order was placed.

Do you provide refunds if I’m not satisfied with my purchase?

We provide refunds for physical products and partial refunds for graphic designs. We do not provide refunds for intangible services like website promotions. For our full refund list please visit this page: https://parsondigital.com/returns-refunds

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